Short course

Effective Crisis Communication and Management

Enquire about this course Upcoming dates

FeeTTD$3,800.00 / USD$560 per participant, inclusive of all training materials, and digital certificate

Overview

About this course.

In today’s volatile and interconnected world, the ability of organisations to communicate swiftly, clearly, and strategically during crises is critical to safeguarding public trust, operational integrity, and economic stability. Crisis communication plays a pivotal role across all sectors government, private enterprise, and the energy industry by ensuring that accurate, timely, and transparent information is conveyed to internal and external stakeholders during emergencies.

Whether managing natural disasters, cyber incidents, political unrest, or industrial accidents, an effective crisis communication framework mitigates reputational damage, reduces confusion, and enables faster recovery. For government agencies, it maintains public order and confidence; for private sector organisations, it preserves brand equity and customer loyalty; and for energy companies, it secures the continuity of essential services and protects public safety.

The development and implementation of a robust crisis communication plan must be anchored in internationally recognised standards and best practices. ISO 22361:2022 (Security and Resilience, Crisis Management Guidelines) provides comprehensive guidance for building effective crisis communication systems, while ISO 22301:2019 (Business Continuity Management) ensures alignment between communication protocols and continuity strategies. Additionally, NFPA 1600 (Standard on Continuity, Emergency, and Crisis Management)

Next intake

Confirmed dates for every course are published on our upcoming intakes page. The Executive Education team will confirm the next intake for this one on enquiry.

Enquire now

All upcoming dates

Bringing a team? We also run this in-company.

curriculum

What you will learn.

Upon completion of this workshop, participants will be able to:

1. Identify the key components of an effective crisis communication plan in alignment with ISO 22361 and regional best practices.
2. Recognize the most common types of crises affecting Caribbean organizations (e.g., hurricanes, cyberattacks, supply chain disruptions) and appropriate communication strategies.
3. Develop clear and culturally sensitive messaging for diverse Caribbean audiences during emergency situations.
4. Demonstrate the use of internal and external communication channels (e.g., press releases, social media, government briefings) in crisis response.
5. Apply stakeholder engagement techniques to maintain public trust and cooperation throughout a crisis.
6. Practice crisis communication through real-world Caribbean-based scenarios and tabletop simulations.
7. Evaluate the effectiveness of crisis communication efforts using post-incident analysis and media.

Pre-requisites

What do you need.

No formal prerequisites are required. Participants should have an interest in the effective crisis communication framework.

Audience

Who is this for.

This programme is suitable for:

• Permanent Secretaries and Deputy Permanent Secretaries

• Directors of Communications / Public Information Officers

• Heads of Emergency Management Agencies (e.g., ODPM, CDEMA reps)

• Risk and Compliance Managers

• Heads of Corporate Communications

• Chief Operating Officers and Crisis Response Executives

• Site and Terminal Managers

• HSSE Supervisors and Risk Officers

• Communications and External Affairs Advisors

faculty

Who teaches this.

Mr. Garth Vincent

Specialisation: Lead Crisis Communication & Emergency Management Specialist.

In a time when crisis communication can make or break the survival and reputation of an organization, Garth Vincent stands as one of the Caribbean’s most trusted crisis response and communication experts. With over 28 years of hands-on experience, Garth has led the development and implementation of Health, Safety, Emergency Response, and Business Continuity Management Systems for both onshore and offshore operations across high-risk industries.

Teaching Experience: Garth currently serves as an adjunct lecturer at Arthur Lok Jack Global School of Business, IHSEC

Dubai, and Nations University Guyana, and is a part-time faculty member at the Energy Chamber of Trinidad & Tobago. His mission: to help organizations build crisis-resilient cultures, sharpen their communication under pressure, and lead with confidence when it matters most.

Qualifications and/or Designations: A certified ISO 22361 Lead Crisis Manager and Trainer, Garth holds two UK Master’s Degrees with Distinction in Risk, Crisis & Disaster Management and Occupational Health, Safety & Environment. His credentials are backed by field-proven leadership as Chief of Emergency Operations for BP Trinidad, where he coordinated plant and offshore response teams during critical incidents.

Garth's expertise is sought after by global energy giants including Shell/British Gas, Atlantic LNG, Repsol YPF, EOG Resources, and BHP Billiton, where he has delivered strategic crisis response training and facilitated emergency readiness programs. He is also a Level 5 Incident Commander, trained by the New Jersey Office of Emergency Management, and certified in ICS-EOC Resource Management by the Department of Law and Public Safety, with advanced ICS training from BP Houston, Texas.6

Garth is a Hazardous Material Specialist trained at the New York Fire Academy, and a lead consultant in Business Continuity for the gold mining and financial sectors in Suriname, Guyana, and Belize, where he has worked as an approved ILO and IDB Consultant.

His ISO certifications include:

• ISO 22301 – Business Continuity Management Systems (Auditor/Trainer)

• ISO 45001 – Occupational Health & Safety

• ISO 37301 – Compliance Management

• ISO 31000 – Risk Management

Details

Delivery and fee.

Fee	TTD$3,800.00 / USD$559 per participant, inclusive of all training materials, and digital certificate

Fees are those on the current course outline. Confirmed dates for every course are published on our upcoming intakes page; the Executive Education team will confirm the next intake for this course on enquiry.

Enquire about this course.

Our Executive Education team confirms dates, fees and payment options for each intake. Call +1 (868) 299-0218 ext. 9100 or email openenrolment@lokjackgsb.edu.tt.